Provided ongoing support to customers across more than 50 Zoho applications through meetings, remote assistance sessions, tickets, emails, and calls. Assisted with complex technical issues, including DNS record configuration. Conducted both free and paid onboarding and Q&A sessions for numerous customers. Engaged in continuous training sessions on core tools like Zoho CRM, Zoho Bigin, Zoho Mail, and Zoho Desk to enhance support skills.

Title

Description

Description

I am a seasoned Computer Systems Engineer with over six years of experience in delivering comprehensive technical support. My expertise spans Service Desk operations within a Network Operations Center (NOC) environment, as well as customer service, and both remote and on-site support. I specialize in troubleshooting a wide range of technical issues, including software malfunctions, hardware failures, network connectivity problems, and system performance optimization. I have a proven track record of efficiently diagnosing and resolving incidents to minimize downtime and ensure client satisfaction. I am recognized for my adaptability, assertive communication, ability to work under pressure, problem-solving skills, and teamwork. I hold certifications in Zoho CRM and Zoho Mail and have successfully led multiple onboardings in Zoho CRM, Zoho Voice, and Zoho WorkPlace. Driven by a commitment to continuous improvement and innovation, I am eager to engage in strategic projects that foster company growth.

Categories & Tags

Zoho Customer Service Onboarding

Languages

Spanish English Portugues Basic

Time Zone / Location

Central Time Mexico